Cash Genie
Good:
You can roll-over your payment if you know you won't be able to pay it (interest still applies)
Bad:
If you miss a payment or make it late, the extra fees and charges are very high
Verdict:
If you know you can pay the loan back, this company is recommended for it's speed - if you don't pay the loan back on time, there are so many complaints that people are repaying triple what they originally owed
Cash Genie offer small, short term loans between £75 - £750 that you pay back on your next payday. Providing there are no problems with your application the money can be transferred directly into your account the same day, however there is a £20 charge for this.
You apply with Cash Genie online. All you need to do is complete their online application form and a preliminary acceptance will be given with 30 seconds of you finishing the application. If you are approved, you will need to give them your bank account and debit card details. You will need to then sign and send a copy of your loan agreement back to them. You may be required to send in any further documentation at this point though they normally do not ask. The funds are then transferred to your account. If you are looking for a same or next day payout, a CHAPs fee may be applicable. It will take 3- 5 working days otherwise.
They only require you to earn £500 per month which is smaller than what other payday lenders may require you to earn. They are one of the more expensive payday lenders available, charging £30 for every £100 you borrow, also, the interest and CHAPS transfer charges increase cost. Maybe a good option if your credit isn't the best but, like most payday lenders we must stress that you make sure you can pay it all back when its due or you will incur some hefty charges. Customer reviews on various forums on the web are generally poor, with many people saying that Cash Genie can be quite hard to get hold of. People have also brought up the fact that they have been having problems with the company taking full payments from them when they aren't supposed to. Even if you have cancelled your card details, they may try to trick you by sending you emails offering you a new loan and they ask you to fill in your new details. We would only advise applying if you know that this is going to be a short term loan as the APR is very high.
I foolishly borrowed 267 quid from this gang of clowns april last year and i had repayed them the full fee on time without missing a single payment. Ive only recently found out some 10 months later, that theyve been continually drawing £87 pound out each consecutive month, plus another £287 this month for good measure!! I would have noticed sooner but im in the armed forces and have been away on deployments for most of the year. I shall be taking them to court if i dont get my money back!
I recently took a loan out with these, they say that they will accomodate you if you have any problems, my bank got hacked so the payment was missed they were not very understanding, they put loads of charges on if you want to re-arrange the credit over a couple of months, they are like every other lending company they only look after themselves, they charge ridiculous interest and pray on those people that can not obtain credit elsewhere, be warned that if you default they will charge you £50.00 as standard for transferring it to a debt collection agency, this is in their contract with you apprantly. Big con really stay away and manage if you can, they also just take the interest every month which actually incourages people to just keep rolling over the debt, not that resonsible as a lender i would say!!
i have taken out 2 loans with CG. They are a bit of hassle because they make u pay £20 for a fast payment and then they send the money the next day. If u dont pay this fee it can take about 2-3 working days so it is faster in that case, just not as fast as we would like it to be. It can be a headache to get them on the phone but they do answer, also it is very annoying that each time u re-apply for a loan from them they will do a credit check. and when you apply for the loan they will call you and ask if u want fast payment and when u say yes then they say (it will be on its ways shortly *Yawns*), next day comes they're rining me again telling me they're about to transfer the money i was thinking WHAT! didnt we already have this conversation the day before?!?
they broker you out to other lenders?absolutely no use what so ever i suggest you go elsewhere.
I have used this company in the past. You are approved one month, next time you applied you get declined??? I took a loan out one month, set the repayment date and they took repayment 2 days later (instead of 26 days later)???? Would i use them again, never! They also dont reply to emails or their "complaint" form!
If you are looking for a quick payday loa, stay away from CG. Not only do they charge you TWENTY POUNDS of your loan to give you the money via "faster payments" but they don't give you the money fast as stated on the site. I applied for £75 and after the charge I'm left with £55 and I have to pay a whooping £33 on top of that so a total of £53 charge for a £55 loan. This company lied saying the banks charge them £20 per transaction which Is a blatant lie, I have recorded the phone calls and shall be putting my complaints to the FSA and relevant authority.
Do not under no means necessary use this company for a payday loan, as they are completely 'Awful' and not professional at all. The staff are completely rude and do not have any manners especially the manager named Catherine!!! They are really digusting and their service is rubbish!!!! Be warned!!!!!!!
Dreadful company that will drain your account even when you've fully paid them back! You have been warned!
Watch out. do not use cash genie. I had a loan withy them 2 years ago which was paid off in full. Last month i was applying for payday loans online & these guys enticed me to give my debit card details AND on my payday they hit my account with 11 payments totalling £400. why i dont know! my bank say its cos i've had dealings with cash genie in the past. spoke to a very big headed arraogant guy at cash genie who would not listen to what i saying instead went on that £150 i borrowed from them last year hadnt been paid so iths gone uptp £2000!!!! so i owed them £1600 after thery had stolen £400 already. Any suggestions how i cud get my £400 back?
Borrowed £150 when husband lost job-£45 interest per month which I paid for three months -relief-pay the full £195 (£45 interest plus £150 capital when able) suddenley took £195 from a/c without notice and said only had 90 days to repay interest plus capital - take a charitable donation (with your permission) with each payment - borrowed £150, paid £180 interest then they stole an additional £195 from my a/c without notice - cut off seven times on phone when trying to sort it out - PLEASE AVOID AT ALL COSTS!!!!
At the end off the day if you can not afford the re-payments on a pay day loan, DO NOT APPLY FOR ONE. I applied for a loan, read the terms and conditions, agreed to them, they gave me the money, I paid it back plus the interest. Problem solved. The only reason they would take money out of your account without permission is if you have not made a payment or contacted them, this is clearly stated in the terms and conditions that everyone who has recieved money from them should have read.
I applied for a loan with these sharks and was declined. The next day i found out they had sold my mobile number and email address to all and sundry. i am currently getting 15 plus spam text messages from different loan companies (which i assume are all the same group) and a tonne of spam emails
Took a £200 pound loan out with this company. I must admit after reading some of these reviews I was a bit worried but I had no problems. Its a pain they have to ring you to arrange for the money to be paid out but it was all done on the same day and I got the money within the hour. The best thing about this company is that they only take the interest payment on your pay day and they leave it up to you if you wanna pay any extra off the loan or pay the loan in full. The first month I just let them take the interest (they did this all in one payment, not multiple like described on here) and then each subsequent month I paid a little off the balance. Its all paid now and I would definately consider using them in the future. The interest is high but you expect that with a payday loan. I liked the flexibility of not having the whole amount come out on my next payday and not being charged extra to roll the loan over.
Cash genie stole my bank details from their "sister company" and emptied my bank account of 900 for a 120 loan which i have already paid back 700 pound for, disgusting taking from people who need it the most I am taking them through the complaints procedure
Borrowed £250 18 months ago, went into an arrangement to pay £360 over 18 months of which ive managed £305 and now in trouble. Paid them £55 more than i borrowed and they now want another £1900, avoid at all costs!!
PLEASE BEWARE OF THIS COMPANY. I applied for a Pay Day Loan online with this company and was declined. when i got paid on 28th they debit my card for 907.50 for a payday loan i have never received. After speaking to someone called Kenny at the company he confirmed that my x partner owed them money from a payday loan day so they used my debit card to pay someone someone debt. Its being dealt with by the fraud department by my bank. PLEASE DONT USE THIS COMPANY OR ENTER DEBIT CARD DETAILS ON THERE WEBSITE
The best thing to do to stop these loan companies getting your money is phone up your bank ask them to stop your card then you will receive a new card within a couple of days then the loan companies won't be able to take the money from your card i've done it it really helps and stops the companies from taking your money as it suits them
Do not use this company under any circumstances or it's sister company 'paydayiseverday'. Cash Genie have today taken just over £700.00 out of my bank account stating have an outstanding loan with them. They have not provided any proof of this and I have now had to cancel my bank card and am now going via the fraud department of my bank to reclaim this transaction. They are also really rude with no real customer service and wont provide you with their full name, department or any other information that you ask for!!!!!
i had an unfortunate experience with this company - I borrowed £200 but they shortchanged me and said it was £150, anyway I paid in full by the due date and confirmed they had received the payment by phone so the loan was paid in full. Imagine my surprise when I found they took £45 from my account a week later. I complained to the bank that this was a fraudulent transaction and to cash genie who confirmed I did not owe them for any money. You would think that would be the end of this saga but no, I received a letter from a collections agency now chasing me for a non existence debt of £152.00 and threatening court action for a non existence debt. Deal with this company at your peril, they are not reputable, they opoerate illegal trade practices, I have complained to them and will be followingup with the OFT, FSO, trading standards as well as the information commissioner - please avoid this company there are other more reputable companies out there, this company is not one of them.
i agree with sharon avoid this company if you dont want to get in debt.
Avoid this company at all costs! They pose under different loan companies and trick you into handing over your debit card details and then they take huge amounts of cash without authorisation without even providing a loan. Im contacting the police and launching a fraud probe due to this
Ive had a loan from cash genie twice now, i would recommend it if you rly need the money, intrest is abit high an it did take some time to tell me if i had been accepted or not, also on my last loan i wasnt able to pay the amount owed on the due date but i phoned a few days before an they were nice about it and said it could be rolled over an he wasnt going to put a charge on it but says if it happend again i would probably be charged, so rly i would just not miss a payment to avoid fuss! another bad point is you have to pay money for same day payout an it was like £20 or something which sucked so basicly what im trying to say is just becarefull if you take a loan out an may not be able to pay it back!
Was quick and simple just the way I like it. Alot of these reviews are flaming the company but if you read the contract properly it says what they can and cant do. No one is going to like a pay day loans company because of the interest rate but at the end of the day this is needed to make money. There payments team was also brilliant.
waste of time
Do not give thses guys your bank details they will take all the cash out your bank with out your permission if you are late in paying
after taking out a loan back in august, i was unable to pay all in one lump sum and so paid a bit. it is now march and they have taken every single penny from my bank account totalling £607 in various transactions when the original loan was for £150. they obtained my new card details fraudulantly from another company of theirs and took money out of my account without my permission!
hi we borrowed £100 from cashgenie we couldnt pay staight away so we immediatly made a agreemet to py £20 a month we had the money in our account in january to pay the money but they decided not to take it out then to take it out in febuary but take £191 pound and clear my account in 6 tranactions on the same day.can they do this as i did not authorize them to take ongoing payments and sertianly not that amount is it illegal . kind regards jayne
i applied for a payday loan with cash genie, i have yet had no response but now i cant seem to access the website, they have my bank details address everything, im a little bit concerned now as i dont know why i cant get onto the website, just hope they dont take any of my money when i havent even had a loan from them
I took a loan out with them and instead of taking the full amount out next month when i clearly have the money they charge you a ridiculous amount for not paying back the loan in full, they get you by never taking out the full amount unless YOU do it manually! When finding out that they have taken out £225.00 of just charges and STILL i have to pay back the loan. BEWARE they scam you by not taking out the full amount which 'allows' them to keep taking as much money as they want from your account without you paying back any of the loan! Customer service is terrible! They all sound like uneducated monkeys that when you start to confront them on the horrendous way the company is run, they read from a script and read out the terms and conditions and accused me of not being clever enough to understand the terms and conditions and that its my fault so much money has been taken out! If i said i want to pay if in full they should take out the full amount! not leave it up to me otherwise why the hell did i give them my bank details!??
Used a number of payday loans before. Cash Genie is by far the worst. They add silly fees and costs and will not help you out if you can't pay 1 month. They are quick to take you to court also it seems
well i have taken one, emailed them to roll over... was easy, have not yet paid off loan, as have arranged roll over but will update, but email response was fast and helped me,.. the loan which i asked for was quick to.... so i have no problems as yet.
Recieved cash very quickly but watch out for the charges for transfers and so on - on top of the massive interest rate!
Your review- i'm telling you all payday lenders its a con you lend 200 hundred and then next minute your in debt by like 1000 pounds they do you over properly and well even if you think arhh its a quick loan then no cause it will muck you up for the future reference and well you wont be able to get another loan as well your credit history goes straight down its bang out of order when all i needed to do was lend money to help me get by and then next minute your in allot of debt with a company that suppose to be good just to warn you guys don't fool for there little scam as your the one that going to end up worse off
If you are thinking of taking out a short term payday loan do not use these people as all they want is the funds returned. They are very unhelpful as I have had the misfortune of finding out. Beware of Cash Genie, they passed my banking details on with out permission and take funds without your consent.
I had a loan with Cash Genie and I was 1 month late on my loan repayment and they charged me £400 interest on a £150 loan! Shocking to say the least. They also took out money at their own will. Not happy.
Just dealt with the lender and the customer team were great. The girl at the end of the phone was polite and loan was processed very fast which was nice! Only thing was the interest, but every payday lender is the same. I like to judge these companies on how quick they are and how nice they are on the phone and both were great!
Customers can borrow up to £750 - 31 days
Can take up to 3-4 working days if you do not want to pay the extra charge
- You may not need to provide any documents, they will let you know when they receive your application
- You must be 18 years of age or older to apply
- You need to have a debit card and a current bank account
- You don't need to have a good credit history
- You must be currently working full or part time earning at least £500 per month
- You cannot be in a Debt Management plan, entering into a trust deed, declaring bankruptcy or on an IVA
- You must be a resident of the UK
- Chargeback for late fee - £25.00
- Administration for late fee - £5.00
- Transfer to debt collector - £50.00
- Same day transfer fee - £20.00
- No extra fees although you will have to pay the interest you would have in the first place











