MicroLend

Summary

Good:
Good customer service and quick 4-hour payout

Bad:
£3.50 processing fee that that they do not refund even if you are rejected for the loan

Verdict:
Known for trying to take money from your account at any available opportunity if you miss a repayment - £3.50 not returned even if you're rejected so most people see as a scam so if you really need a loan, apply elsewhere

MicroLend will lend first time borrowers anything from £100 - £500. This can be increased to £1,000 if you borrow from them regularly and always pay your loans off on time. For every £100 you borrow, you must pay back £130, which is slightly more expensive compared to other lenders.

You can apply online with MicroLend or over the phone. To apply online, you need to complete the application form on their website. Once you have completed the form, they will contact you within 24 hours, via email, informing you of their decision. They can ask for you to provide them with certain documents but this is the exception rather than the rule. If not, they will send you a loan agreement which you must read, agree to and sign. This is your promise to say you will pay the loan back on the date quoted. They aim to get the funds into your account within 4 hours but it can take up to 24.

Make sure you can pay them back when you say you can or you will be charged extra. They have been known to debit the whole balance from your debit card without telling you, even if you have set up a payment plan. There are a few customer reviews on the web which say that they have been charged a registration fee of £3.50 even though they didn't take the loan out in the end, so be aware of this! But, if you are accepted for a loan, they will refund you £3.00.

How much will it cost to repay a MicroLend?
Customer Reviews (43)
"Really Good Lender" Tommy , East London
A good bunch, helpful, smart and honest. I love the below post "I lost my debit card!" and then "going through financial troubles" LOL LOL classic attempt to default. I actually spoke to David Greenspan when I took out my loan and really got on with him, interestingly enough I didn't loose my debit card or try to shaft them! :-) I'd rather not say.... save it.
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"David Greenspan and Microlend" I'd rather not say , I'd rather not say
Mr ***** at Microlend is possibly the most objectionable human being I've ever had the misfortune to deal with. He's rude, he's patronising and he's downright nasty! I know he's a money lender but really...! Having borrowed £200 I defaulted on my first payment because I lost my debit card and had to cancel it. Despite trying to explain the situation and how I would correct matters he proceeded to be verbally abusive and harass me at work by calling my colleagues. After several days of this treatment he suddenly change his attitude saying I could pay back the loan in £50 installments and he would even waive the interest. It was a relief! On my next payday Microlend took £50 from my account as agreed but my bank then informed me they were attempting £501, fortunately I was able to prevent that withdrawal. On contacting ***** he was again abusive and threatened further calls to work. He contradicted himself by saying he knew nothing of the £501 withdrawal and then said the additions were for 'hidden charges' for defaulting. I insisted that he provide a bank account and sort code so I could repay the loan that way and despite yet more abuse he agreed. I paid the loan in full with interest the next day. The whole incident was made much more stressful by feeling that ***** was actually goading and laughing at me. All quite bizarre! I had no intension of swindling Microlend of £200 and it's a real pity Mr ***** hadn't the decency to listen to me. My conclusion is - avoid payday loan companies and Microlend in particular, like the plague. X
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"Best Company around..." Sharon , Edinburgh
I have used may payday loan companies and Microlend are by far, the best. I fell into difficulties about 18 months ago and together we set up a payment plan which i could afford. They never threatened or intimated my unlike other companies ! They have been nothing short of efficient, friendly and professional but most of all, human! I now use them regularly and i know they are there when i need them.
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"con artists" Mike , Leicester
please avoid like the plague robbing b@£&@)ds
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"Great, Confidential and Quick" Mathew , Fife, Scotland
No complaints here. Nice bunch and bright staff. Very quick turnaround and will use again in the future should I need!
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"As they say, quick, simple and cash" Sam , Bromley
got a loan off them last week, very impressed. really efficient, good and helpful staff. they get a thumbs up from me will be using again in the future.
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"Good Experience" George , London
Upfront, professional and human approach. Very helpful and courteous staff.
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"AVOID LIKE THE PLAGUE!" Sarah , London
Totally agree with Kevin, didn't even get a loan with them but they still managed to rob me of £3.50. They didn't ask me, or notify me they were doing this. Disgusting.
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"Very poor lender" mal m , cardiff
would not roll over my loan of 257 over christmas charged for changing card details and then over charged me £100 when they took their money all because i complained and questioned their actions they are very rude with a very proffeteering attertude towards their customers
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"friendly and nice bunch" kieron , reading
Friendly and fast - much more human approuch than other lenders
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"Excellent, Very Helpful" Jon S , Newcastle
would highly recommend, took out a loan with them today, got the money in around 2 hours, they set-up a payment plan for me so i can pay off the capital over 3 months. Not a bad word to say against them, one of the best companies i've dealt with.
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"one of the best" Sam , Salisbury
i applied and got my £3.00 back, i also paid my loan off on time, i guess if you're trying to cheat don't bother applying with them, but if you're honest def one of the best companies if not the best out there, i agree with most reviews on here, great lender.
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"WORST PAY DAY LENDER" KEVIN , LONDON
I totally agree with Andy from Walsall. I applied for a loan with them and they took out 3.50 without having the decency of asking first or explaining why. Other payday lenders will take out 10p to a pound but this is only to verify your account which is fair enough and then they will pay the loan into your account. Just taking out 3.50 from your account and not even giving you a loan is a total joke. Do not apply to these robbers
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"Joke" Andy , Walsall
Complete and utter joke applied for loan and they took £3.50 out of my account, address details should tell you all you need to know PO Box number!
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"Really Nice and Professional" Liz Stone , London
Such as a lot of other people on here i have had a really good experience with Micro Lend. I REALLY CANNOT DISAGREE MORE with some of the bad reviews on here, it really doesn't do them justice, i have found them to be quick, honest, professional and helpful. It looks like most people who have had an apparent bad experience have missed payment and possibly ignored them; i'm certain if you are honest with them there is no reason why you should have any issues! My review: 10/10.
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"Great Lender, Super Fast" George , Ireland
Got money in 20 minutes, no complaints, very good customer service and call center.
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"THE NICEST LENDER, BAD REVIEWS ARE RUBBISH!" Lizzy , Fife
They have a great human approach to lending, very honest and nice people and quick at responding to emails and paying out the loan. The only lender i have used who actively encourage to pay off as much of the balance every month, not just the interest. I would use again if i needed and recommend to honest people.
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"They setup a payment plan for me" Carol , Scotland
Have borrowed from them a few times now, needed to get some assistance in repayment as i got a little over my head in loans, set-up a repayment plan directly with them, didn't go through a debt management plan, they agreed everything in writing with me and i was able to repay over 4 months without any extra interest. Today they debited my last payment and stuck to the agreement, i would recommend but be careful not to ignore or you'll get charges added to your account and stuff.
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"Scum bags" si , london
I took out a PDL with this company and used them a few times with no real issues then one month there was a problem taking the payment of £500 as I had got a new card and the old one had been cancelled, they called me at 08:00 the same morning and I answered the phone, the guy I spoke to took my card details and then asked if I was having money troubles, I said yes that’s why im using a PDL company, he said "ok I will set you up with a payment plan of £50 a month until the loan is paid off to help me" I thought result and agreed to it. I checked my on line bank account half hour latter and they had taken over £900 out of my account. When I called them to find out what they were playing at the guy said it was charges for every time they attempted to charge my old card plus various other charges they decided to slap on. I said I have a toddler at home and this is our food money and how can he do that he stated accusing me of being a gambler and a drinker and told me that I have done this to myself!!!!
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"Professional and Discreet Service" Tony , Central London
I use / have used quite a few payday lenders over the last couple of years, Micro Lend have a very quick and professional service, offered me various payment plan options and are always available to help. Very courteous adviser I spoke to was David Greenspan. Would highly recommend.
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"they do refund the charge if you are approved" Gem , Bristol
borrowed from them today, got money in quick, no issues there, got confirmation of repayment amount as well. They refunded £3.00 from the £3.50 registration fee, don't really see any problems here. good customer service, very quick at responding to emails.
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"Much better than the rest" L T , Newcastle
cant understand most of the reviews here, have been using Micro Lend for about year on and off, no problems at all, really nice guys, missed payment once, they reduced charges and gave me a few days grace to sort it out, i got no harassing or embarrassing calls or texts (see posts on Wonga and Cash Genie - awful :-((), come to think about though I didn't ignore them either!!!! It seems most reviewers on here are from people who missed payment and for some reason or another were trying to default on payment, no wonder they're upset!!
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"was worried, but actually really good" Stacey , Guilford
was really worried after reading some of the reviews but i just checked and right amount was debited, no issues at all. It seems that all negative reviews are from people who haven't paid on time or tried to get away with not bothering to pay> i would def. recommend to friends, nice people too. had a good experience.
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"Actually a Really Good Lender" James Hill , London
Really nice company, very professional service, had no problems when taking the loan and repaid on time no issues. They also offered me a way to repay the capital each month so not incurring to much interest.
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"a two faced loan shark" fred , durham
Firstly you go to these people desperate, and they get their reward with 30% interest ( 30/100borrowed. Not bad for 1 month) . However if you have any problems and re negotiate with this man still expect him to randomly attack your account for smaller amounts. As others said he will also text you on a private number even on weekends, also threatening to ring your boss every 10 mins over 50-60 quid. Think long and hard. I'm taking on advice to report him to consumer credit.
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"DO NOT USE MICRO LEND" sIMON , oBAN
Had problems paying a loan of £260. I lost my job. I tried to negotiate with David Greenspan, but he was not interested in what I had to say, he just wanted payment. He threatened to send my file to the POLICE ! He wanted to accuse me of fraud, claiming that I took out the loan, with no intentions of paying the money back. David Called my Ex-Employment and spoke to staff there to find out were I was ! He called me and text me and he bullied me and harassed me so I paid half the money. I have reported them to the FSA and I am waiting to here back from them. Microlend should not have a licence to give out loans if they are going to threaten people like this. You have been warned ! Take out a loan with these guys and if you do not pay them back they will make your life a misery. My advice is to avoid them at all costs.
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"Unprofessional" LB , London
I have dealt with this company for some time with no problem. Unfortunately, I had to cancel my debit card and they telephoned, emailed and texted me several times about the payment on the due date. I then got a text message saying they were going to call my employer every 15 minutes until my employer made me call them. When I eventually called them - I was asleep and not in the office - they were very apologetic and said I needed to appreciate that people were always ducking and diving to avoid payment. I gave them my new bank details and they said they would deduct the payment due of £280 (interest and some capital) and waive the £89 fee they had applied to the account due to the reasons I had given for "late" payment (late payment being after 9am on the due date!). This all took place and the date of repayment. When I looged on to my bank account I found out they had deducted £780 plus £89. I am still waiting for them to call me back concerning this and unfortunately, the bank cannot stop the payment as I gave them my card details. The only alternative now is to open up a dispute. I am hoping they will do the decent thing and sort this out and if they do I will update my review!
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"Not as bad as they're made out to be..." D , Newport
I've had a few loans with these guys and found them to be very reasonable. Yes, if you default on payment then they're going to call you and your work to find out why you haven't kept to your word. That's the nature of payday lending! Communicate with them and you'll find a family run firm who do listen and work with you.
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"complete fraudsters" me , still skint place
stole 800 pounds from my card. I was told i should accept it had gone and tell the doctor im depressed!!! complete fraudsters. completely rude. I beleive it is just one man 'running' the company. probably sat in his pants in a flat, sending abusive emails.
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"Do not go near them bullies and unproffessional" SJ , edinburgh
i took out a £100 loan with them and on my PDD, my card was blocked which has never happened before !called my bank and found out that i had attempted purchases on my card, not authorised by myself, anyway card was cancelled and due to get replaced. After an initial email and call from David, i asked if icould pay by transfer with online banking so i could avoid the charges, i agreed that i would do this at 2pm which i did but because it wasnt in there account straight away they harrased me in total on my mobile alone, i had 50 calls , numerous threatning texts saying they will call my boss and tell them unless its resolved and numerous calls on my work extension , just harrassing me i had to send screen shots to prove i had paid them. i had all intention to apy which i did ont the agreed date anyway. i am not letting the matter go i am absolutley disgusted!!!
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"Huge Scam" Sar , Birmingham
I applied for a payday loan and was declined then only to look at my bank statement and find they have taken 2 lots of £3.50 out of my account and im guseeing I wont be seeing that again. No response or apology at all DO NOT TOUCH THESE RIP OFF MERCHANTS!!!!
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"SCAM SCAM SCAM" Jay , Sheff
will rip you off, dont bother. Called them to get my £3.50 back, the owner actually answered and started telling me about how he drives to work in a Ferrari and would I like to come and wash it. Total Scam owned/run by a total w**ker!!
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"WARNING DO NOT TOUCH THEM WITH A BARGEPOLE!!!" skint , my town
After being harrassed at work by this company, I agreed a payment plan with Micro Lend to pay off the balance of £160 over three months at £40 per month. They agreed to remove all interest and charges. They then took £800 from my debit card, leaving me with no money whatsoever. Enough said.
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"Unprofessional and rip-off merchants" xxx , Berkshire
I took out a loan with these people, they tried to take the whole amount from my account a day earlier than agreed resulting in my bank card being stopped and then took the full amount instead of the rollover amount as soon as they could. Sent them loads of emails and voicemails and when finally managed to get through to them the chap took a call on his mobile and cut me off. Don't touch them with a bargepole!
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"Its A Scam!!!" Sam, , Birmingham
Didnt even apply with these people but they have gone and taken £3.50 out of my account!! Cheeky buggers!! I dont care whats in the small print, I havent even applied with them !! TOTAL SCAM DONT TOUCH. If you need a pay day loan go with Wonga every time or 24/7 Moneybox
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"Genuine review. DO NOT GO NEAR THEM!!!!!" kay scotland , fife
I took a loan with them and got into difficulty with repayments, they kindly agreed to a repayment plan. on the last payment date instead of £65 they took £900!!!their answer- tell the doctor you are depressed and then you can have a month off work and not need to spend any money, then you can accept that we have taken your money!! complete w****rs!!!
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"A pleasure to deal with." Michael , London
Great company! Got £200 loan with these guys money was in my account with 3 hours. Very nice chap there called David who was a delight to deal with and helped me as I am new to payday loans. Not best on price but customer service was excellent, not sure why the others on here have had problems.
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"Actually not a scam" Hannah , Guilford
Really good nice people. they debited £3.50 and gave me £3.00 back when i took the loan. Very, very professional.
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"Total scam" Kerry , Dorchester
Total scam company applied for a loan with another company and was directed to this company, they declined me a loan and have charged me £3. 50 registration fee, it is in the small print but was only made aware when the money dissapeared out of my account i have sent them emails asking about this fee and that i want to be refunded as they couldnt even offer me a loan and they have been so rude over emails and now saying they want no more communication via email always check the small print when putting your details into these loan companies, i would never recommend microlenduk to anyone i know scam scam scam scam do not use!!!!!!
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"SCAM" Alun , Marlow
Avoid this company at all costs !!!!!!!!!!! i had a small loan with them, then i had a hiccup with my bank and they agreed to give me a couple of days to resolve the matter but asked for my debit card and advised needed to test it for £1. 00. They did test it for £1. 00 and then immediately took £183. 00 !!! i have been unable to reach them and feel totally conned !!!!!!!!!!!!!!.
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"High Interest Charges" Benjamin , St. Austell
Very expensive, they don't get back in touch with you & they also charge a non-refundable £3.50 which they don't mention in the charges but the small print. Would not recommend.
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"£3.50?!" Carl
I applied for a loan with them last week and was declined but then three days later they have taken £3.50 from my bank account!! I have only just found out sadly that it says it RIGHT AT THE VERY BOTTOM of your terms and conditions. However I believe this to be completely unacceptable practice and nothing short of daylight robbery. Why did they send me an email declining me on the 12th June and then take £3.50 from me on the 15th June? Other payday companies charge 1p only so how do they justify £3.50?
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"Never had any problems" Gavin
I have been doing business with them for about a year and I have never had any problems with them and in fact they have now offered me a way to pay off the original amount of £200 so I don't keep incurring high interest charges every month and the loan will be cleared in full in a few months. The guy who I speak to on the phone is very nice. I recommend them.
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Loan Details
Representative APR
2229.8%
Loan Amount
£100 - £1,000
Repayment Period
Minimum Term 7 days

New customers up to £500 - 69 days

Existing customers up to £1,000 - 69 days
Repayment Method
Transferred into your bank account
Speed to Payout
It could take up to 24 hours, but they aim to get your money to your within 2 hours
Arrangement Fee
3.5
Payment Holidays
If you are going to struggle to make your payment, email them 3 days before your payment due date and they will help you out
Income Protection Available
No
Average Customer Review
Acceptance Criteria
  • You may not need to provide any documents, they will let you know when they receive your application
  • You do not need to have been a UK resident for any specified length of time
  • You must be 18 years of age or older to apply
  • You must have a good credit history
  • You must be working full time or part time and your salary must be paid directly into your bank account
  • You need to have an active bank account with a debit card that your salary is paid into
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